60 Day Money Back Guarantee for First Time Orders of BIO Skin Care Products
The 60 day money back guarantee only applies for one product from a customer’s first purchase. This does not include any products from the Berrysistible product line. We ask that you try the product for at least 4 weeks before you make a judgment of its results. We believe that 60 days is a sufficient amount of time to notice improvements.
We regret that the original shipping costs and return freight charges cannot be refunded. Furthermore, we will deduct $9 for each item returned tocover processing costs.
If for any reason you are not satisfied with the results of our product, we will honor the terms of the guarantee as we just stated and refund your money for the cost of one product (minus $9 for return processing) only if you are purchasing from us for the first time.
Cancelling Orders
ALL SALES ARE FINAL. Orders cannot be cancelled once they've been placed. This policy cannot be contested for any reason even if you’ve changed your mind after making the purchase in haste or if your doctor has advised you to use some other procedure. Orders may be changed for a different product ONLY if the original order has not been shipped yet.
Duty & Taxes
If you are purchasing our products from any other country than the USA, you are purchasing our products for direct import into your country and for your personal use. It is your responsibility for paying any entry permits (or provide them if necessary and work with the carrier to clear customs), for customs duty, value added tax, or any other taxes or charges imposed by the relevant authorities in the country where you live. If the package is delivered without you paying those charges, we will pay them on your behalf and will charge your credit card accordingly, plus $5 for processing costs, unless you settle the bill with the carrier within 15 days. If entry is refused by your country's authority or if you do not collaborate with the carrier, claim and pay the duty levied by your country and abandon the parcel you are not entitled to a refund.
* This does not include orders shipped to addresses within the United States of America.
Signature Request Policy
All orders over $100 that are sent with FedEx have a signature request upon delivery to protect our customer's merchandise. If you don’t want to sign for your package regardless of its value and assume responsibility after the package has been delivered, please contact one of our customer service representatives by phone 1-800-368-6693 or email contact@bioskincare.com. You can also decline the signature request when you place an order online by writing it in the comment field.
Refund Process
If you are entitled to a refund of the price of the merchandise, follow these steps to ensure your refund is handled correctly.
Send us an email to contact@bioskincare.com or call us at 1-800-368-6693 within 60 days of the date of your purchase commenting on why you are not satisfied with the product (this is valuable feedback for us).
We will email you a return number and the address where you need to send the unused product and/or empty jars within 3 business days.
Pack the item(s) securely and write the return number, which was sent to you by email, on the outside of your package as well as inside the package with your product. This will ensure that the product is received and processed correctly.
When returning the merchandise, use a traceable carrier such us USPS, UPS, or FedEx that have the option of certified delivery. Shipping costs are the responsibility of the customer and will not be refunded.
Keep a record of the method and date of your return shipment as we will not be responsible if the item is damaged or lost in transit back to us.
Once we receive the item(s), we will promptly process the refund. Please allow 10-12 business days for your refund of the cost of the merchandise (minus $9 for return processing) to be made.
Please Note
- If you send your returned product to any other address than the one received by email OR without previously requesting a return number, your order WILL NOT be refunded.
- If you've requested a refund and have not received a response from us, it might be because you're using a free e-mail account with hotmail, yahoo, excite or the like. Sometimes these types of email accounts are temporarily disabled if you do not use them regularly, your e-mail box is full or the response was filtered into your spam box, which are all reasons for not receiving a response. If we receive an undeliverable message or if we get a repeat e-mail from you concerning the return of your order, we will call you. If there is any concern, please call us at 1-800-368-6693 or 1-702-947-0567.
- Our money back guarantee is only for genuine customers who wish to give the BIO skincare products a try. It is not intended for those few who wish to try to abuse or take advantage of our generosity. Attempted abuse will not be tolerated.
Re-shipping and Re-delivery Policy
Merchandise will be shipped back to our warehouse for the following reasons:
- The merchandise was sent by Express delivery and it cannot be delivered by the carrier after only two attempts because there is nobody at your address.
- If nobody is at your address to receive the shipment from UPS, FEDEX or any other carrier and sign for it, and you are unable or unwilling to pick up the package from the carrier's office after delivery has been attempted.
If we need to re-ship an order because there was no one to receive the package or the address was incorrect on your part, a charge of $6.00 plus the cost of re-shipping (if applicable) will be charged to your credit card.
If you do not want the merchandise to be redelivered to you, we will deduct from your refund the cost of shipping by the same original shipping method (Standard or Express) for the expense of shipping the product back to our warehouse, plus $6 for processing the return.
We will not accept your refusal of the package because delivery by the carrier is late, and we will not refund your order.
Damaged Product
It is your responsibility to check the product(s) upon receipt and to inform us by calling 1-800-368-6693 or 1-702-947-0567 within 24 hours if you have any claims regarding damaged products.
Other Problems
If you experience any problem with your order, please contact us by phone 1-800-368-6693 or email contact@bioskincare.com. We are happy to help you solve these problems efficiently and promptly.
BIOSKINBALM - Rescues your skin from the ravages of eczema, dermatitis, psoriasis, very dry skin, skin rashes, rosacea symptoms and more...
Boosts the production of the water holding molecules present in the dermis and retains water, induces the proliferation of antimicrobial peptides thatk keep skin infection at bay, moderates inflammation, relieves dryness and redness, unclogs pores while replenishing the lipid barrier of the skin to block the penetration of allergens. Stimulates the regeneration of damaged cells, prevents and removes scars, actinic keratosis, psoriasis scales and removes all types of skin blemishes.
Made in the USA. One month's supply 50 grams = 1.76 oz
50 Gram Bottle: $75.98
NATURAL SKIN CARE BALM
BIOSKINBALM™
A 100% naturally pure skin balm that relieves eczema, dermatitis, psoriasis scales, very dry skin, skin rashes and rosacea. It is also suited for the routine care of sensitive skin prone to allergies. Dissolves damaged and abnormal tissues, triggers skin regeneration and is a powerful antioxidant, provides trans retinoic acid (Vitamin A) and essential fatty acids. All those act in synergy with hyaluronic acid, a deep moisturizer, and PENTAVITIN, a carbohydrate moisture retainer, to rescue, repair and restore sensitive, dry, irritated skin back to health and vitality. Replenishes the lipid barrier of the skin while repairing skin lesions, preventing and dissolving scars left behing by inflammation. Reduces abnormal hypertrophic and keloid scars; dissolves keratosis pilaris plugs and psoriasis and actinic keratosis scales. It also works for acne scars and stretch marks. Vanishes all types of skin blemishes. 50 gram (1.76 oz) jar $75.98
Even as doctors and drug companies struggle to interpret and exploit the recent explosion of data on genes and proteins, yet another field of biology is waiting to break out: glycomics or glycobiology. This emerging discipline seeks to do for sugars and carbohydrates what genomics and proteomics have done for genes and proteins: move them into the mainstream of biomedical research and drug discovery. [Technology Review, Oct. 2001].
Nature's Healing Powers
For thousands of years people all over the world have used extracts from plants, frog skin, snail skin and mucuous and other animals to promote healing of skin wounds, burns and infectious diseases.
Biochemical analysis of the natural fluid we use in our products shows it contains complex glycoconjugates, molecules made mainly of sulfated sugar or carbohydrate chains (sugar= glyco), globular soluble proteins, uronic acids and trace elements (copper, zinc, calcium and iron).
The major organic (i.e. carbon-containing) components of human cells are proteins, lipids, various carbohydrates and carbohydrate-containing molecules, and the nucleic acids (DNA and RNA). The carbohydrate-containing molecules can be quite complex; those in which carbohydrates are attached to proteins or lipids are called glycoconjugates. There are three major classes of glycoconjugates: glycoproteins, proteoglycans, and glycolipids.
Glyco means "sweet" and refers to monosaccharides, or sugars. The role of carbohydrates (sugars) in energy production has been long understood. However, their additional, crucial role in orchestrating the healthy structure and function of the body is a relatively new discovery that is the subject of a new bourgeoning field of science called the “sweet science of glycobiology ”.
The creation of this word (and the word Glycomics) only in very recent years is a pointer to what might be a new suffix, -omics. It has already appeared in genomics, the study of the genetic make-up of organisms, and proteomics, the study of the way proteins work inside cells, plus several compounds such as toxicogenomics. This new term refers to the study of sugars within organisms.
The glycome is the set of sugars an organism or cell makes. What is slowly becoming clear to biochemists is that these sugars play as vital a role in making the cell work as do the proteins. They combine to form giant molecules such as carbohydrates and cellulose; they are already known to regulate hormones, organise embryonic development, direct the movement of cells and proteins throughout the body, and regulate the immune system.
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